Frequently Asked Questions (FAQ)

Ordering & Products

• Q: How do I place an order?
  A: Simply select your favorite items, add them to your cart, and proceed through the secure checkout. You will receive an order confirmation email immediately after.
• Q: Can I modify or cancel my order after placing it?
  A: Modifications or cancellations are possible within 1 hour of order placement. Contact service@fabulosity.store for assistance.
• Q: Do you offer gift wrapping?
  A: Yes, we provide premium gift packaging suitable for all occasions. Select the gift wrap option during checkout.
• Q: Are your materials natural and authentic?
  A: All stones, pearls, and metals are ethically sourced, natural, and of high quality.
• Q: Can I customize jewelry?
  A: Currently, we focus on curated collections blending French elegance and new-Chinese aesthetics. Limited customization may be available on select items upon request.
• Q: How should I care for my jewelry?
  A: Keep away from water, chemicals, and perfumes. Store in a dry, soft pouch, and gently clean with a soft cloth to maintain shine and quality.
• Q: Can I mix and layer multiple pieces?
  A: Absolutely! Our collections are designed to mix and match elegantly. Try layering necklaces like Auric Square Minimalist Chain Necklace with pendant necklaces or stacking bracelets for a curated look.
• Q: How can I view high-resolution product images?
  A: High-resolution images are provided on each product page for close inspection, including multiple angles to ensure clarity.
• Q: Are your products hypoallergenic?
  A: Most of our metals are hypoallergenic, suitable for sensitive skin. Product-specific information is available in each description.
• Q: Do you provide authenticity certificates?
  A: Yes, premium items such as Mother-of-Pearl Luxe Pendant Necklace come with a certificate of authenticity upon request.

Shipping & Delivery

• Q: Do you ship internationally?
  A: Yes, worldwide. Customs duties, taxes, and additional fees are the responsibility of the customer.
• Q: How long will my order take to arrive?
  A: Standard shipping: 5–12 business days. Express shipping: 2–5 business days. Shipping times may vary depending on your location.
• Q: Can I track my order?
  A: Yes, a tracking number will be sent to your email once your order ships.
• Q: Is shipping free?
  A: Free domestic shipping is available for orders over $50. International shipping rates are calculated at checkout.
• Q: What if my package is lost or damaged?
  A: Contact us immediately. We will work with the carrier to provide a replacement or refund for your order.
• Q: Do you offer insurance on shipments?
  A: Yes, high-value orders are insured during transit to ensure peace of mind.
• Q: How is my jewelry packaged for shipping?
  A: Items are securely packaged in eco-friendly materials with protective layers to prevent damage.

Payment & Security

• Q: What payment methods are accepted?
  A: We accept major credit cards, PayPal, and other secure payment methods.
• Q: Is my payment information secure?
  A: Yes, all transactions are encrypted and securely processed through PCI-compliant payment gateways.
• Q: Can I use multiple discount codes?
  A: Only one promotional code can be applied per order.
• Q: Are my personal details protected?
  A: Yes, we use advanced encryption and data security measures to protect your personal information.

Returns & Exchanges

• Q: What is your return policy?
  A: Returns are accepted within 14 days of delivery. Items must be unused and in their original packaging.
• Q: How do I initiate a return?
  A: Contact service@fabulosity.store for instructions and a return authorization number.
• Q: Can I exchange an item?
  A: Yes, exchanges are available depending on stock availability.
• Q: Who pays for return shipping?
  A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Q: How long does it take to receive a refund?
  A: Refunds are processed within 3–7 business days after receiving the returned item.

Materials & Authenticity

• Q: Are all stones and pearls natural?
  A: Yes, we ensure that all stones, pearls, and metals are natural, ethically sourced, and carefully selected.
• Q: How do I verify authenticity?
  A: Premium pieces come with certificates of authenticity. Contact us for verification if needed.
• Q: Are your pieces hypoallergenic?
  A: Most metals are hypoallergenic; product-specific details are available in the item description.
• Q: Can I wear jewelry in water?
  A: Avoid exposure to water, perfumes, or chemicals to preserve the finish and quality of your jewelry.

Promotions & Membership

• Q: How can I get discounts?
  A: Subscribe to our newsletter or participate in seasonal promotions to receive exclusive discounts.
• Q: Do you have a loyalty program?
  A: Yes, loyal customers receive special offers, early access to collections, and rewards. Details are available upon subscription.
• Q: Can I combine loyalty rewards with promo codes?
  A: Loyalty rewards and promo codes may be used separately. Check terms and conditions during checkout.

Still have questions? Contact our customer service team at service@fabulosity.store or call +1 719 294 2521. We are dedicated to providing a seamless, secure, and enjoyable shopping experience.